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GCX-SCR Dumps Reviews, Exam GCX-SCR Dumps

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Genesys GCX-SCR Exam Syllabus Topics:

Topic
Details

Topic 1

Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Topic 2

Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Topic 3

Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

Topic 4

Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

Topic 5

Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Genesys Cloud CX: Scripting Certification Sample Questions (Q47-Q52):

NEW QUESTION # 47
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

A. {{Outbound.First Name}}
B. Outbound.First Name
C. ((Outbound.First Name))
D. {(Outbound.First Name)}

Answer: A

Explanation:
In Genesys Cloud CX, when creating custom scripts, the correct syntax to display dynamic data, such as a customer's first name, involves using double curly braces {{ }}. This syntax is used to reference data variables within the script.
* {{Outbound.First Name}}: This syntax correctly refers to the "First Name" attribute from the Outbound object in the script. When the script is run, this placeholder will dynamically display the customer's first name based on the data provided in the Outbound Campaign.
Using the correct syntax is crucial for ensuring that the data is pulled correctly and displayed as intended in the script.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 48
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

A. Creation of interaction-specific script templates
B. Integration of text and graphics
C. Classification based on interaction route
D. Labels based on interaction type
E. Utilization of visual controls

Answer: B,D,E

Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.

NEW QUESTION # 49
Select the correct tab to add multiple pages to your script.

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 50
Select the default page name which the editor automatically adds when you create a new script.

A. Start Page
B. Script Page
C. Home Page

Answer: A

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 51
Which data type is not supported in the scripter interface?

A. String
B. Boolean
C. Number
D. Char

Answer: D

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.

NEW QUESTION # 52
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